AI Conversation Intelligence Platform

Every conversation becomes actionable.

VoiceBack transforms every phone call into real-time insights, CRM actions and business intelligence using Voice AI.

Live captions · Real-time transcription · AI-powered summaries · CRM automation

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Live transcription

Customer: VoiceBack transforms every phone call into real-time insights, CRM actions and business intelligence using Voice AI.

Agent: Detected by AI…

transcribing…
Detected by AI
IntentOrder status + upsell
ActionCreate follow-up task
CRMPush to Salesforce

Compatible with

Microsoft Dynamics 365SalesforceServiceNowHubSpotTwilioMicrosoft TeamsSharePointAzure OpenAI
The blind spot

Your team already has conversations.
What they don't have is visibility.

Every day, valuable information is lost inside phone calls. VoiceBack captures every conversation and turns it into structured data — instantly.

Lost inside calls today
  • Customer requests
  • Escalations
  • Sales opportunities
  • Follow-up actions
  • Product feedback
  • Support commitments
Capabilities

From voice to business action

Live Transcription

Real-time speech-to-text during every conversation.

  • Multi-language
  • Speaker identification
  • Searchable transcripts
  • Live captions

AI Summaries

Stop writing call notes. VoiceBack generates them automatically.

  • Meeting summaries
  • Call outcomes
  • Customer intent
  • Follow-up recommendations

Action Detection

The AI identifies what matters in every call.

  • Tasks
  • Follow-ups
  • Commitments
  • Risks & escalations

CRM Automation

Push actions automatically — no manual entry required.

  • Dynamics 365
  • Salesforce
  • HubSpot
  • ServiceNow
Solutions

Built for modern customer teams

Customer Support

Reduce after-call work.

  • Ticket creation
  • Case summaries
  • Escalation detection
  • SLA visibility

Contact Centers

Give every agent a Copilot.

  • Real-time assistance
  • Knowledge retrieval
  • Call guidance
  • Quality monitoring

Sales Teams

Never miss an opportunity.

  • Objection tracking
  • Opportunity detection
  • Next-step recommendations
  • CRM updates

Field Services

Capture critical info while mobile.

  • Voice notes
  • Customer history
  • Work order updates
  • Compliance reporting
Enterprise knowledge

AI that understands your business

VoiceBack connects to your enterprise knowledge and retrieves answers during the call — so your teams get answers instantly.

Retrieves from
CRMSharePointKnowledge basesInternal documentationERP systems
Ask during a call
“What’s the status of this customer’s order?”
“What is the support contract level?”
“Has this issue happened before?”
How it works

What happens during a call?

1

Customer calls

VoiceBack captures the conversation.

2

AI understands

Intent, sentiment, risks and actions are detected.

3

Knowledge is retrieved

CRM and enterprise data are queried.

4

Agent is assisted

Suggestions appear in real time.

5

Actions are executed

Tasks, tickets and updates are created automatically.

6

Full summary is delivered

Minutes after the call ends.

The platform

One platform. Multiple experiences.

VoiceBack Mobile

For iPhone & Android

  • Captions
  • Transcription
  • Summaries
  • AI Assistant

VoiceBack Agent

For support & customer service teams

  • Real-time Copilot
  • CRM integration
  • Knowledge retrieval

VoiceBack Analytics

For managers

  • Conversation intelligence
  • Team performance indicators
  • Call trends
  • Customer insights
The outcome

Why companies choose VoiceBack

Reduce after-call work
Improve customer experience
Increase first-call resolution
Capture institutional knowledge
Automate CRM updates
Enable AI-powered customer operations

Every customer conversation contains business value. Stop losing it.

Turn every call into actionable intelligence with VoiceBack.

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